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Website Traffic

Your Website Has A Traffic Problem, and It’s Not the Algorithm.

When website traffic drops, everybody blames the algorithm. Google changed something. Facebook throttled reach. The SEO person did something wrong…
How to Raise Your Prices Without Losing Customers

How to Raise Your Prices Without Losing Customers

You have been putting off the decision to raise your prices. Your costs went up eighteen months ago; your rates…
Brand Voice

Brand Voice: How to Sound Like You Everywhere

Brand voice is how your business sounds, not how it looks. Here’s how to define yours and keep it consistent…
Crisis Response

Timing the Message: Apology vs. Strategic Silence in a Crisis

Something bad just happened is it a crisis? Your phone is buzzing. Someone screenshot a post. A customer is furious…
Ted Lasso Made Kindness Look Easy. It Isn't, and That's the Whole Point.

Ted Lasso Made Kindness Look Easy. It Isn’t, and That’s the Whole Point.

Season four of “Ted Lasso” drops on Apple TV today, and this time the mustache is coaching a second-division women’s…
Two colleagues chat across a wooden table in a bright room, with notebooks, phones, and coffee cups on the table.

How to Follow Up With a Reporter Without Being THAT Person

You did everything right. You wrote a press release a reporter would actually read, you targeted the handful of reporters…
Close-up of a person holding a smartphone displaying multiple social media notifications while another person watches in the background.

An Employee Social Media Policy Won’t Feel Urgent. Until the Day It’s the Only Thing Saving You.

Don’t think you need an employee social media policy? Here’s a scenario that keeps business owners up at night, and…
10 Ways to Blow Special Events (And How to Get It Right)

10 Ways to Blow Special Events (And How to Get It Right)

Special events are one of the best tools a business or nonprofit has. A well-run event builds relationships that a…
PR and Marketing Split

The PR and Marketing Split: What Leaders Need to Know to Grow

Why do you need to understand the difference between PR and Marketing? A Kentucky nonprofit calls us, convinced they need…
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